Contact Us
Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
Orders usually take 2–3 business days to prepare.
Once your order is ready, shipping typically takes between 2 and 5 business days, depending on your location.
We’ll send you a tracking number as soon as your package is on its way, so you can follow your delivery at any time.
What is your return and exchange policy?
For detailed information about returns and exchanges, please visit our Refund and Returns Policy page.
You’ll find everything you need to know about eligibility, timeframes, and how the process works.
How do I change my shipping address?
You can change your shipping address from your account dashboard.
Simply log in, go to My Account → Addresses, and update your shipping details there.
If you’ve already placed an order and need to change the address, please contact us as soon as possible. If the order hasn’t been shipped yet, we’ll do our best to update it for you.
How do I track the status of my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number.
You can use that tracking number to follow your shipment in real time.
You can also check the status of your order at any time by logging into your account and visiting the My Orders section.
If you have any questions or need help with tracking, feel free to contact us and we’ll be happy to help.
How do I receive customer support?
If you need help, the best way to reach us is through our contact form.
Just send us your message and we’ll get back to you as soon as possible.
Please make sure to include your order number if your question is related to an order, so we can assist you faster.
What do I do if I entered an incorrect shipping address?
If you entered an incorrect shipping address, please contact us as soon as possible.
If your order hasn’t been shipped yet, we’ll do our best to correct the address before it goes out.
Once an order has been shipped, we may not be able to make changes, so reaching out quickly is very important.
Do you ship to my country?
At the moment, we only ship within the United States. We do not offer international shipping yet.
For international orders, please visit Oaseeds at oaseeds.com. Oaseeds is our main store and ships worldwide from Europe.
Will my items come in one package?
Yes, in most cases, you will receive one package per order.
In rare situations, your order may be shipped in two or more packages. If that happens, we’ll let you know in advance and provide the corresponding tracking information.